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FAQ
Frequently Asked Questions
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What is POP Email?
What exactly is a POP Email Account and why would I want one?
A POP email account allows you to use an email client software program that's installed on your computer to read and compose email messages.
Examples of email clients you might use to access your POP email account are Outlook, Outlook Express, Eudora, Apple Mail, or Thunderbird. We support Thunderbird (downloadable from gettbird.com), which is free open source software, and runs on both PCs and Macs.
Two primary benefits of POP email are:
- it's ideal for business use, mail that you send can be sent from you@yourown.com; plus, POP email can be more reliable than free services.
- if you use a laptop, you have access to email that's already been downloaded to your computer and messages that you've sent to others, even if you don't have a live internet connection. You can also compose and queue up email messages for delivery when you're back at your office or at a Wi-Fi spot. With POP email you get laptop mobility.
What POP Client Should I Use?
What POP Client should I use for POP Email Access?
We suggest use of Thunderbird (downloadable from gettbird.com), though you can use any of the programs listed below.
Thunderbird is free, open source, and the only program we provide full support and instructions for.
Below is a partial list of email programs that support POP:
- Thunderbird
- Outlook Express and Outlook (Windows)
- Outlook Express and Outlook (Mac)
- Entourage
- Eudora
- Netscape Mail
- Apple Mail
- Mozilla
- BlackBerry Internet Service
What POP Settings Do I Need?
What Settings do I need to Set Up access to my POP Email account?
For every POP email account you set up, you need the following:
- the Email Address and password,
e.g. "you@some.com", and your password
- the name of the Incoming Server, e.g. "pop.zaz.com"
- the name of the Outgoing Server, e.g. "smtp.zaz.com"
- the Incoming and Outgoing User Names
(usually the same as your email address),
e.g. "you@some.com"
Port Values
For Zaz Mail, use the following default port values:
- POP Mail Server: Port 110 (default)
- SMTP Mail Server: Port 25 (default)
On certain occasions you may also be required to enter specific Port values. For access to Gmail, for example: "995" is the setting for the POP Mail Server, and "997" is used for the SMTP Mail Server.
For most POP accounts the Port value defaults of "110" for the POP Mail Server, and "25" for the SMTP Mail Server will work fine.
User Names
On very rare occasions may also be required to enter a different User Name for the Outgoing (or SMTP) server than for the Incoming server.
Most often the User Names for both Incoming and Outgoing servers will be identical to the email address associated with the account, e.g. "you@some.com".
How Do I Set Up POP Email
How do I set up a POP Email Client to access my POP Email Account?
Below are step-by-step instructions for setting up Thunderbird as your POP email client. Thunderbird is free, open source, and the only program we provide full support and instructions for.
If you're setting up an email client besides Thunderbird, the instructions below will still likely prove useful. All of the settings will be the same, and most of the menu items and pages will have similar names. Use these instructions as a general guide.
Okay, let's get started.
Keep in mind that anywhere you see "you@some.com" or "janedoe@zaz.com" you are to use your actual POP email account address.
- Open Thunderbird, and select Tools > Account Settings.
- Click Add Account.
- Select the Email account radio button and click Next. The Identity screen appears.
- Enter your full name in the Your Name field. Enter your full email address (you@some.com) in the Email Address field, and click Next.
- Select POP as the type of incoming server you are using. Enter pop.zaz.com in the Incoming Server field.
- Set the Outgoing Server to smtp.zaz.com, and click Next.
- Enter your email address (e.g. you@some.com) in the Incoming User Name and Outgoing User Name fields, and click Next.
- Enter a name for your email account in the Account Name field, and click Next.
- Verify your account information in the dialog box, and click Finish.
- Select Server Settings from the folder list below your new account.
- Make sure the Port value is set to 110.
- In the Security Settings section, select SSL from the Use secure connection options.
- Select Check for messages at startup and Automatically download new messages
- Click Outgoing Server (SMTP) in the folder list
- Select the smtp.zaz.com (Default) entry from the list and click Edit. The SMTP Server page appears.
- Enter smtp.zaz.com as the Server Name and make sure the Port value is set to 25.
- Select Use name and password and enter your email address (e.g. you@some.com) in the User Name field.
- Make sure that No is selected at the Use secure connection radio buttons and click OK.
- Click OK to save your changes and exit the Account Settings dialog.
- Now go ahead and test it: send a message to yourself at the email address you just set up, Get Mail, then look for it in the In Box.
How Do I Send a File by Email?
So, you have a document you want to send by email. It could be a text document, an audio file, or just about anything that you can point to and click on to open on your computer.
Sending a file is really quite easy.
In Outlook Express take the following steps (if you're not using Outlook, use these steps as a general guide):
(Keep in mind that the key is to "Attach" the file to the message you're sending.)
- Create a New Message - as you normally would. e.g. click "Create Mail"
- Address it and give it a Subject - again, as you normally would. e.g. type an email address after "To:" and "Subject:"
- Attach the File - simply go to the "Insert" menu and select "File Attachment..." (this will bring up a window where you can select the file you want to send)
Gmail Users: click the "Attach a file" link, which is directly under the "Subject:" input area (if you're replying, it'll be under the "To:" input area)
- Navigate to the File you Wish To Send - your file might be in "My Documents" or on the "Desktop", for example.
- Verify the File Name and click "Attach" - once you've clicked on the file you wish to send, you'll notice it's name to the right of "File Name:", then click the "Attach" button.
- Verify Attachment and click "Send" - once you've successfully attached the file to your message, you'll notice a new line under the "Subject:" line of your message that starts with "Attach:" and the name of your file. Type any message you'd like to go along with the file and click "Send" to deliver the message along with your attachment.
How Do I Save a File I've Received?
Now you have a document that you've received by email and you want to do something with it (archive it, edit it, etc.)
IMPORTANT NOTE (Watch Out for Viruses, etc): Keep in mind that you'll only want to save and open documents you're expecting. Don't open a file unless you're expecting it, even if it appears to be coming from a person you know (especially if it ends with ".exe", which stands for "executable"). If a person told you'd they'd be sending you a file, and it shows up in your in-box, then it's very likely okay. If you get a file out of the blue, check with the person you know that sent it first, just to be sure.
- Navigate to the Message - as you normally would. Make sure it's the message with the attachment you'd like to save.
- Select the Attachment and Save - identify the attachment you'd like to save by clicking on it, then right-click to be shown an option that will allow you to "Save" it to your computer.
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